03 · Refunds
Opening a money-back claim
Seed sachets are humidity-sensitive. File a refund or replacement claim within 48 hours of the first successful delivery scan via Track order, with your order ID and clear photographs.
Claims we examine
- Wrong SKU or count versus the order record.
- Parcel lost after dispatch with no delivery scan.
- Packet arriving crushed, torn, or moisture-damaged in transit.
Claims we usually refuse
- Change of mind after the packet left the Rishra, West Bengal desk.
- Germination results driven by soil, season, watering, or post-delivery storage.
- Claims without photos or filed after the 48-hour window without a documented courier delay.
How claims settle
Approved claims may receive a replacement packet when stock allows, store credit, or a refund on the original prepaid rail. COD refunds follow the reverse logistics path agreed with the courier. Resolution usually takes 5–7 working days after we receive a complete claim with clear photos and partner confirmation.